Terrible customer service... I financed my vehicle with them & set up automatic payments. They set up two a month... so I asked them to cancel one of them and was told to fill out a cancellation form, which I did. I then got a call that my payment was late because it never pulled because they cancelled both payments... and when I told the girl who called me how frustrating this was because this was the second issue I have had with them in less than a 6 month period... she became very rude telling me she was doing me a favor by calling me to tell me my loan was passed due... I would NOT recommend banking with them in any form.
This company doesn't understand that its members are suppose to come first. I've never been so rudely helped in my life. They didn't ask how they could help me or what I wanted they said "What am I doing?" after I gave them my ID, if I didn't have a loan with them I'd move my accounts ASAP, not worth your time of day, since they certainly think that we aren't worth our time of day. I wouldn't recommend anyone bank with these people
Used to be a very good credit union, now they have very irresponsible accounting staff, tried telling me I had a debt I hadn't paid off when I have transactual proof it was, also they make a fake offer of a $500 over draft protection that they will find an under handed way of weezeling their way out of because they are now partnering with a shady credit union called North Star Credit Union that is most likely not backing Northern Tier's original contracts with it's pre-existing clients.
Aboustly the worst coustmer service. Jeff the main loan person is a complete ass. I paid off a vehicle loan and had a buyer for the vehicle, gave them 4 business days to produce a title, they screwed the pooch, and his response was, there's always other people that might buy it. But hell they took my 8 grand payoff the next day.
Been a member for years have always had good friendly experiences. Loan officers have always been through in explaining thing with fair or better than fair interest rates.
Northern Tier Federal Credit Union is a US Finance company based in Minot, North Dakota. Northern Tier Federal Credit Union is located at 1819 S Broadway St, Minot, ND 58701, USA.
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