We made a reservation several days before we needed to pick it up. We were told we would get a call the evening before pick-up just as a final confirmation. That call never came. We received a call the day of pick-up from a Fargo location saying that the Minot location had given our RESERVED equipment to someone else and that I would have to drive to Williston to get the equipment myself. Wound up having to make a last-minute reservation with Budget. Uhaul really needs to step up their game in ND. This is unacceptable service. No wonder the other rental companies in town have much better ratings.
Good customer service, staff was friendly and helpful. They were flexible and accommodating to my requests. I would recommend their services based on my personal experience with their company.
I received a call on my unknown surprise return date that my trailer needed to be dropped of that day. I was in the process of doing a military move, showed up at the location with my trailer to be returned that same day. I explained to the representative I needed to weigh the trailer with my vehicle but the weight scales were closed. I was explicit told by the counter representative to bring it back the next day and not worry about any additional charges or fee's. I returned it the next day and when I checked my credit card bill there was a surprise charge for an additional day.
This is privet own company. You expect clear communication. Well, it's was clear to me from one of employers that we can extend for another day if can't make it. She ask to make sure to call in the morning. I called in the morning to extend the contract. He yalled at me saying "NO YOU CANT EXTED BECAUSE THE TRUCK WAS PROMISED FOR ANOTHER CUSTOMER!!!" Which I understand, BUT THAT IS NON OF MY CONCERNS! B! Maybe you should do your JOB and make a clear that there is "no extension policy". change your policy to - no extension at all policy. Maybe than you wouldn't say Why I got one ☝️ star. Lack of communication between employers, causing disrespectful communication to customers. You need some milk man! And please go to church
I highly recommend going with a different company for any needs or services that U-haul provides and can be found elsewhere.
My original contract had different dates than was communicated to me when I picked up the trailer in Denver.
The store representative lied to my face, and when the manager had a chance to follow up claimed there was nothing he could do.
The real rating should be
I disputed this with Uhauls customer service who left it at the discretion of the manager who when I spoke to him made it sound like I was some ridiculous high maintenance customer when in fact I was just trying to find out why I had been deceived and the store couldn't honor its own promises.
U Haul Moving Storage Of Minot is a US Moving Company based in Minot, North Dakota. U Haul Moving Storage Of Minot is located at 2505 N Broadway, Minot, ND 58703, USA.
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