Like a Tractor Supply Company on steroids! Place is awesome! Has about everything you can imagine. Tools, lubes and oils, fire rated clothing, and even a barber shop!
I went in to exchange and item. After I was helped. I tied my bad shut with my item and went to walk around the store, I was stopped after waking a few steps from the register. An older female employee who was very hostile and rude attempted to take my bag from me. When I informed her that is was a paid for item and that I will carry it with me as I look. She got even more distraught and told me I’m not allowed to and that she will need to take my bag. I asked why and she seemed to think very hard and snapped “store policy”. I inquired more about this “policy” and she continued her very unprofessional behavior. I took my bag to my vehicle and returned to inside the store to get her name, she had no name tag displayed on her work vest and didn’t speak to me.
A great store has a little bit of everything. Would recommend it and will continue to shop there for a long time.
Bought a pair of Ariat steel toe boots because I owned a pair previously and loved them. Wore them on my 19 day hitch and got major blisters on both my heels. Of course I didn’t bring my old boots with me so just dealt with it. Put on liquid bandage and gauge. Tried them next hitch after blisters went away and only blistered on left heel so threw them in my closet for 3-4 months. Got them out yesterday and thought I’d try one more time. That was when I realized the right boot was the correct size 9EE but the left boot was 11 1/2. Two different sizes!!! Took them into store In Minot. After they found the transaction they said they would do nothing bout it cuz it had been 5 months. I recognize that I should have probably checked size myself but also see the store has fault as well. After arguing with them and asking to talk to the Store Manager, who wouldn’t even talk to me, they asked me to leave the store!!! Wow!!! 2 months of blisters and $150.00 boots sold wrong size and the Manager wouldn’t even talk to me... Never doing business there again. I work in oilfield and am going to make sure everyone I come in contact with (a lot of people) knows exactly what kind of customer service Home of Economy Minot has..... none... Store manager won’t even talk to his disgruntled customers!!
Great selection of almost everything you could possibly need and offer a military djscount
Even if that truely was store policy she could have been asked in a friendly or professional manner.
Review update... After I sent this review to the Corporate Office, I got an Email from the CEO, within 30 minutes, voicing his displeasure of how things went down for me at the Minot store. After talking to the Operations Manager on the phone within another 30 minutes, I was offered to exchange the boots for new ones. Wow... now that’s customer service at its best!!! After my initial 1 star rating for the Minot store I have to give the Corporate office and their team a BIG ⭐️⭐️⭐️⭐️⭐️ Rating.
I went out to my vehicle and cried, as I felt very humiliated. I do feel this was discrimination as I am of mixed race and she seemed to have other personal reasons for how she treated me. No one should have to feel or be treated this way.
Home Of Economy is a US Shoe Store based in Minot, North Dakota. Home Of Economy is located at 107 20th Ave SW, Minot, ND 58701, USA.
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