Run from these people! These clowns have absolutely no clue what their doing! This place should be renamed to "Scam Tools"! In store and online customer service is a joke! They'll sure take your money, selling you used overpriced broken junk tools that are supposed to be brand new! Im calling the better business bureau today! Son of a !!!!!
Rented a weed trimmer to do approx 200 sq ft of grass. Dealt with Al- nice guy- he said, "If you get it back quick I will give you a bit of a discount". Asked if it was full of string and fuel, told it was. Go to my daughter's, get half done- no string. Went all the way back, got string- went back to finish- got done. Returned to acme within 2 hours- different guy behind counter- said no discount- I explained what Al had said and this guy was the rental supervisor who likes to flex his muscle- no discount. I replied that I would not return the item and asked when it was due- it will go back tomorrow. As if I am going to let them get another day rental off of it by returning it early.
Terrible TERRIBLE customer service!!!!! Tell you one thing but never happens. If you want a machine go any where but here to get it!!!!! Bought a piece of equipment for our skid-steer a month ago. Finally they said they would put it all together and have it back to use same day, its been a week!!!!! A WEEK!!
Went to return the weed trimmer the next day and Al was there- he said he was very sorry and I said that he had no reason to be sorry. He said that after he spoke to the supervisor there will be a discount (hope it didn't come out of his salary). I said that I was sorry he had to work for the rental supervisor. I also said that I will be talking to corporate regarding the supervisor.
Do not rent from here!
The most worthless sales staff I have ever seen I went in there and bought a trailer for $1750.00 dollars and the pile of human excrement that was selling me the trailer told me that he could not install the hardware on it because they were shorthanded with the 15 employees I saw walking around doing absolutely nothing in there so I said fine I'll install it myself give me the hardware got the trailer drove home when to install the hardware found out that all the hardware was not there so I called Scott the sales guy I was dealing with and ask him to send a delivery driver out with the rest of the hardware he told me to get back so I drove another 40 miles round trip back to get the hardware just to find out that he was jerking me around again when I got there so I told him that they can take the trailer back and stick it up there ass and they lost the sale way to go Acme Tools Minot North Dakota I will never do f****** business there again
Bought new mower. Didn't even get my lawn mowed and the mower failed. Got authorized to take it to Williston for service. Williston had it for ove a month when they called and said it was ready. We showed up and mower still didn't work. Because it was defective we asked to return it but we're told we would have to pay 15% restocking fee....for a defective mower. Absolutely the worst experience I have ever had. Do not do business with these people!!!
Acme Tools is a US Store based in Minot, North Dakota. Acme Tools is located at 700 20th Ave SE, Minot, ND 58701, USA.
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