They demand I come get the package.
This is an attempt for Mgmt to foresee how poorly the facility as a team is functioning. I have contact the facility and have submitted a formal complaint. If i don't receive a call back or emailed, I will be contacting and going through the chain of command.
Summary.
Still having trouble getting packages. My address doesn't come up in their system correctly and nobody seems to be able find out why. Really hope to get this straightened out soon.
Amazon shipped me a package through them. They "attempted to deliver"with no message saying so multiple times, refused to have it even brought to a store within 4 hours of my address so I could pick it up. When I told them I wanted it to be delivered again, didn't attempt to despite telling me multiple times I'd have it by a certain day. Told me that I wasn't available to deliver it to because I wasn't home on days I didn't leave the apartment. Finally reordered through Amazon asking for it to be delivered through a different company.
Wonderful service! I had the need of a weekly medication delivery that needed to be refrigerated. An employee of the Minot UPS center made sure that when the medication arrived to their center, it was pulled off the truck and refrigerated until it could be delivered to my house. Exceptional!
This obviously was not my first encounter with such a disservice. I surely have had enough.
Got the book the next day. It was left when I wasn't home which they told me multiple times they couldn't do, took a month to ship it in 2days. Terrible customer service reps kept blaming amazon, package has shipping labels from a month ago when it was originally shipped. Then didn't send it to sender when they threatened to.
Paid for 2 day shipping. Got month long shipping blamed on Amazon. Was lied to by numerous customer service reps. Threatened me. Told me it needed to be picked up four hours away. Told me it would go back to sender and finally got it the next day, a month late.
I tell them "I already missed half the class's readings from the book, ordered the same book to be shipped through FedEx and got the book and don't give a flying f*** what you do with the book." Then she said I needed to come get the package to which I responded, "I am not driving four hours to get a book that FedEx already shipped me and it's not worth my time or money in gas to do so." She demands I come get the book again. I reply with "I'm not coming to get the book. You can have it. Thank you for wasting my time and interrupting my class. Good bye."
I myself have found multiple packages stating DELIVERED AT CUSTOMERS DOORSTEP when in fact it was not.
If a package was delivered you must per protocol deliver it to the office if no apt number was listed or if apartment number was listed it should be at the customers door step.
Different company had the book to me in 2 days. Meanwhile I get a call telling me that if I don't drive 4 hours to a ups out of town to pick up package then they'll send it to the original sender, Amazon. I tell them it's been reordered and that the order was canceled.
I don't normally write negative reviews for businesses. This review is being written in hopes that this facility who is responsible for many packages will clean up shop. They need to either higher responsible hard working individuals or simply do a better job with handling products.
If your UPS employees are out delivering late evenings, it is no excuse not to get the job done and tossing packages out in the hallways by main entrances and/or elevators. THIS IS HOW PACKAGES GET STOLEN. I don't understand how even the information listed when we receive package notification saying left at door step can be false!
They allowed me to come after hours to get an important package I needed for work. Everyone there was friendly.
Ups Customer Center is a US Point Of Interest based in Minot, North Dakota. Ups Customer Center is located at 5220 S Broadway St, Minot, ND 58701, USA.
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