Friendly service. Both new and used car sales.
They had my car for a week, had it towed there because they were the closest Honda dealership ama needed warantee work... Went to pick up my car and pinky made it a block before it broke down, and they didn't even want to help me! Told me I needed a new battery which I bought from them for $130, and sill only made it 60 miles out of 90 miles!! They refused to help me, even though my car was undriveable which they claim to have had no knowledge of, which is hard to believe since I only made it a black away from the dealership before it died and brought it back to them! Funny how it just quit working when I got there, but supposedly had been writing before I got there!! What a joke! And to have my car towed there for the original work cost $460'which I was told was covered by the warrantee work as part of the warantee itself...yet they charged my insurance that $460 and got the money!! So I would say something doesn't smell right with that place! Made a call to my insurance and they are going to investigate the situation!! Horrible! And they have been rude and treating me like I'm an inconvenience! Which if they would have fixed the car in the week they had it, wouldn't be a problem now!!! Oh..and it took them a week to change a spark plug that had been replaced 2 weeks before...They just put in a "honda" spark plug! What a joke!
Chris was nothing but amazing from start to finish. He was very knowledgeable and able to answer any question I had... which was a lot!
When I came back to sign papers he and Heather Keller had everything ready to go for me. I wasn't ever waiting around for them.
Way back in early 2015 I brought my 2007 Honda Accord 2.4 to them to do tranny fluid change, coolant change , spark plugs , oil change, and air filter. They said it would take their A RATED MECHANIC all day. I know now that all this work can in 5 hours tops especially with all the equipment you would expect them to have( I Know because since then I have done it all myself gravel parking lot style). They had the nerve to change my cabin air filter and top off my brake fluid, and charged me for it without ever discussing it with me or attempting to call. I was not happy but I just said whatever and picked my car and went on my way back home, but when I checked it the next day MY TRANNY DIPSTICK was MISSING, and one of the spark plugs was sitting down in the engine compartment in sight( it must have been dropped when the A RATED MECHANIC was changing it, but at least this way you know he probably did change them). When I called them they were very sincere and apologized and said I could come back and pick up the tranny dipstick(the hours I worked made it inconvenient for me). When I did go and get the dipstick and use it to check the tranny fluid level it was at the same mark I remember it being at when I brought it in which led me to believe that it wasn't changed at all. When I went back inside and discussed it with the guy in there (who was a nice guy, don't know who he was but he had a broken arm or shoulder) he told me I needs to be at a certain temp to check it, but gave me 2 quarts of Honda ATF for free( YAY I don't have to pay for the same thing twice). I was just gonna let this go but when I saw so many positive reviews I figured I had to let the truth out. The car has worked fine since then, but if I was a woman or an idiot and never looked under the hood I would have never even known this. The reason I brought it to Ryan Honda is because I thought if anyone was qualified it would be an official dealership, but I now see why dealers are hated by so many people. Listen if your a man without a mental or physical handicap, you can do all that work I listed for 300$ in parts even if you have to buy a jack and all new tools to do it it is still cheaper than the 1000$ Ryan Honda charged me. The whole experience has led me to turn into somewhat a backyard mechanic, because lets face it would you want somebody doing half-ass work on your car, or your moms car?
I would recommend to anyone!
I get better service here they treat me very well they will let you drive a rental car till your vechales get fixed
He wasn't pushy and gave me sometime to make sure my purchase was what I really wanted.
Ryan Honda is a US Car Dealer based in Minot, North Dakota. Ryan Honda is located at 3701 S Broadway St, Minot, ND 58701, USA.
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