If I had to pick out a negative which there really wasn't much of I say the 3-year protection plan really varies between the different products and is a little steep on some things in my case it was 20% the cost of the item which doesn't seem cost-effective to me as the consumer. Not something this particular store sets though.
The customer service could be better but it's Minot, what are you expecting and what options do you really have? They pretty much have everything your typical Staples has. They are as pricey as any other Staples. I suggest checking Wal Mart & Amazon before stopping in.
Reading the other reviews it seems certain employees put more effort into it than others because my experience was pretty damn good today. A customer representative immediately greeted me upon entering and asked if they can help find something for me. When I told them I was looking for an office chair they directed me to the correct section of the store. A sales representative was also ready in that section to help me find what I was looking for. They answered quite a few questions as I am a picky shopper and I picked out a chair for them to get from the storage area. While the lady who was getting the chair came back I noticed another one I liked better. I apologized and asked her to get the other kind and she went and got it without any sort of complaint and a smile on her face. The same representative also help me bring the box out to my car because I had my toddler with me. Very impressed with the customer service. There was some sort of sale going on today on chairs and I was pretty happy with the price too. While I hadn't visited a Staples in years I will probably come back when I need to purchase new office furniture again.
I just called to check on an online order i placed through my company for some copies i needed and the girl asked for my order number and said she would check on it and be right back. A guy 3 minutes later picked up the phone and asked what i needed, i told him the girl was helping me and he said that was emily she is on her break now can you call back later. Im not sure why he couldn't help me or why this girl went on break while in the middle of helping a customer but it is not good customer service and i am not happy and now have to wait to find out why my order has not been shipped.
Staples Sucks. OfficeMax is so better with their customer service. Most of the employees look me a certain laughing at my presence. I do not feel comfortable with their leaders when attempting to address issue. Their sarcasm is very noticeable.
Cashier had a great sense of humor.
I would never shop to a store so horrible. My mom cried because she felt mistreated.
Staples is a US Electronics Store based in Minot, North Dakota. Staples is located at 10 28th Ave SW, Minot, ND 58701, USA.
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