Wow... Where to start? I'll make it as short and precise as possible. I tried reloading windows 7 on my laptop. It wouldn't load past the opening windows screen. I took it to The Computer Store. They charged a $30 diagnostic fee. After it sitting there for about a week I received a phone call telling me that the hard drive was bad and they were unable to reload windows. I approved the fix. I received another call a couple days later stating that it would be better to get a new computer because the mother board was gone as well as the hard drive. I knew they spent their time on my laptop so no complaints about the $30.
While at Best Buy they told me about a service plan that I could buy that was only $100 and it would cover 3 devices. (Including devices I already had.) I thought let's see if the Geek Squad can do anything with my broken laptop.
After having major issues with Best Buy geek squad I took my computer to the computer store for repair. I am honestly shocked how amazing the customer service is along with the staff offering me multiple options to fix my computer not just the option that makes the most money. I will truly be a life time customer. Hats off the the computer store!!!
They were able to help us and quick turn around.
I almost tossed my less than 2 year old laptop in the garbage. Based upon what they told me at The Computer Store I made the decision to buy a new computer. Their prices were substantially higher than Best Buy so I chose to purchase at Best Buy.
ps I am local and not affiliated with any of the aforementioned businesses. I am a small business owner as well which is why I think I'm so perturbed. Hope my wasted five minutes helps someone make an educated decision.
I was here a few weeks ago. Referred by Apple. My MacBook display was messed up. They fixed it in a really speedy amount of time I was impressed! And it's still working.
I turned in my broken laptop for free and they said they were going to run multiple tests on it to see why it wasn't finishing the system restore. I don't know what they did exactly because they explained it to me but it went right over my head. What I do know is that they got Window 7 to load fine. Geek Squad told me my laptop is fine. I'm writing this review with my "garbage" computer.
Slow and expensive!
I went back to The Computer Store to ask for a refund because of their horrible advice. They told me that the $30 fee is non-refundable. I couldn't help but to laugh because their diagnosis was to throw away my fully functional laptop. I paid $30 for that??? I asked them if $30 dollars was really worth their reputation. Apparently it is. This is why I am writing this post. THINGS THAT MAKE YOU GO hMMMM??
The Computer Store is a US Electronics Store based in Minot, North Dakota. The Computer Store is located at 1100 S Broadway St, Minot, ND 58701, USA.
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